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My PayPal subscription payment failed

If you used a PayPal account for your web services subscription here, and you've received an email notice that your payment failed - this article is for you, and the information below will help you fix the problem.
 
(If you did NOT use a PayPal account; in other words - if you used a Credit Card or Debit Card NOT linked to a PayPal account - then please contact us for assistance).
 
Q: The #1 most common question we receive from a user whose PayPal subscription payment fails is - "I updated the funding source in my PayPal account, so why is the payment still failing?".

A: Answer - There's a special section in your PayPal account for updating funding sources on subscriptions. It's in your Profile > Money > Preapproved Payments section (might say Automated Payments depending on your type of PayPal account). We have some screenshots of a couple different versions of that section down below.
 
Q: The #2 most common question we receive is - "I have plenty of money in my PayPal account (and/or bank account), so why is the payment still failing?"

A: Answer - No matter how much money you have in your PayPal account or bank account, PayPal requires that all subscriptions have a valid current backup credit/debit card on file on the subscription in the Preapproved Payments section. PayPal tells us this is a legality they must abide in order to be allowed to offer automated recurring subscriptions. So even if you had a million dollars in your PayPal account, if you have not updated the expiration date for the card you have on file in your Profile > Money > Preapproved Payments section of your PayPal account, your subscription payment will fail to process. (And after 3 failed billing attempts, their system will auto-cancel the subscription).
 
If you do the 3 steps below before the third failed billing attempt occurs then you'll be all set. However, if the third billing attempt already occurred and they cancelled your subscription then contact us for a link to re-subscribe.
 
HERE IS OUR EASY 3-STEP SOLUTION TO RESOLVE FAILING PAYPAL SUBSCRIPTIONS:
 
1. Log in to your PayPal account and go to your Profile / Settings section.
 
2. In the MONEY SECTION scroll down to the the AUTOMATED PAYMENTS (or PREAPPROVED PAYMENTS , depending on the type of PayPal account you have) "Manage Payments" link and click it.

3. You will see your SARATOGA WEB HOSTING Subscription in the list - click it. In there CORRECT / UPDATE YOUR FUNDING SOURCES ON THE ACTUAL SUBSCRIPTION. This section also allows you to change / set which funding source you want your subscription payments to be made from (e.g.: Bank, PayPal, or Card).
 
That's it! That's all their is to it!
 
 
FYI - PayPal often updates their user interface for accessing that section of your PayPal account, and so we're providing a some screenshots (below) of an older look and a more recent look in the PayPal user interface for accessing this section of your account.
 
 
 

PAYPAL USER INTERFACE - HERE ARE SCREENSHOTS OF HOW/WHERE TO UPDATE IN THE NEW UI:

 
  • Go to your Profile
 
 
  • Choose My Money > My preapproved payment and click Update
 
 
 
  • Click on your Saratoga Web Services active subscription
 
 
 
  • Update your Funding Sources
 
 
That's it. Now your failing subscription payment should process normally as long as you've done this before the third billing attempt.
 
 
 


OLD PAYPAL USER INTERFACE - HERE IS A SCREENSHOT OF WHERE TO UPDATE IN THE OLD UI:




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