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Billing and Subscriptions

Articles

  • Our money back guarantee
    We provide a 30-day money-back satisfaction guarantee, plus you can cancel any time you wish. Although we've (proudly) never had an unsatisfied customer or a request for a refund, we'd like you to know that we do offer this guarantee!If you contact us within 30 days of subscribing to our services...
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  • Accidental subscription cancellation
    If your subscription was accidentally cancelled just go to http://saratogahosting.com/hosting.html and re-subsrcibe to avoid possible interruption of your hosting and email services. We did not cancel your subscription!   PayPal handles all of our subscription processing and only they can tell...
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  • Upgrade or Downgrade or Cancel a hosting subscription
    To Upgrade or Downgrade your plan:Simply submit a support ticket notifying us which plan you want to switch to, and within 24 hours you'll receive a link to modify your subscription.IF YOUR UPGRADE IS URGENT - Please call us immediately in addition to indicating the level of urgency in your...
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  • Our billing and subscription methods
    All of our hosting plans are based on monthly subscriptions handled through PayPal, and have been for over 10 years.YOU DO NOT NEED A PAYPAL ACCOUNT - PayPal simply is the Secure Transaction Processor that handles all of the transactions. That way your financial information is never shared with us,...
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  • My subscription payment failed
    Subscription failure problems are usually easily resolved and typically is simply a matter of your funding source not being update on your actual Subscription in the Preapproeved Payments section of your PayPal Profile (see SOLUTION 2 BELOW), and subscriptions are handled through PayPal's Secure...
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  • PayPal automatically cancelled subscription
    Usually the only occasions when PayPal will automatically cancel a subscription without sending payment failure notices first are: A) When your funding source has changed somehow - expired credit card on file or outdated BACKUP funding source are THE most common reasons. B) When you have...
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